One of the most important things to me as a practice owner is customer satisfaction and providing high quality service to our patients. There are many measures of patient satisfaction but an important one in the audiology world is called RFC (return for credit), which measures how many people have returned their hearing aids within the 45-60 day period following the fitting. According to the Hearing Industries Association, the national return rate was 19.4% in 2014. We are happy to report that HearSmart Audiology has a 2.5% RFC rate, which is way below the national average. Therefore, we can objectively say that we have 97.5% patient satisfaction in regards to our hearing aid fittings. When deciding which audiologist to work with for your hearing healthcare needs, it is important to know ahead of time about their return rate.
Measuring Patient Satisfaction
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